Built for NHS general practice
Every call answered.
Every note filed.
Jackie picks up on the first ring, triages in natural conversation, writes structured notes straight into your clinical system, and escalates to a human operator if needed — with the same rigour, every time.
- DTAC aligned
- NHS DSP Toolkit
- Cyber Essentials Plus
- DCB0129 / DCB0160
- UK data residency
Writes into the systems you already use
- Patchs
The 8am problem
Every line lights up at once — and the day is decided before it begins.
At eight o'clock the phones don't ring one by one. They all ring together. Reception answers what it can while a queue builds behind the engaged tone, and patients redial, give up, or arrive at the desk having waited twice.
It isn't a staffing failure — it's arithmetic. Demand arrives in a single surge that no rota can absorb, so the calmest, most capable team still spends the morning triaging the phone instead of the patients in front of them.
8×
How Jackie works
Three movements, every call
Not a phone tree and not a transcript dumped in an inbox. Jackie answers, adapts, and files finished work — with the same rigour, every time.
-
She answers, instantly
Every line, every time — including the 8am surge.
Jackie picks up on the first ring and holds a natural, unhurried conversation. No phone tree, no queue, no engaged tone. Callers can ask for a person at any moment and Jackie hands over warmly.
- Answers unlimited calls in parallel
- Natural speech — no rigid menus or keypad codes
- “I'd like to speak to a person” hands over at any point
-
She listens, and adapts
Real-time questioning that follows the patient, not a script.
Jackie adapts her questions to what the patient tells her, capturing the detail your triage team actually needs — symptoms, duration, history, the request behind the request — without missing nuance or asking the same thing twice.
- Adaptive questioning, not a fixed decision tree
- Captures structured clinical and administrative detail
- Consistent depth and rigour on every single call
-
She files the work, inside your systems
Structured notes land in your triage queue — ready to action.
Jackie writes a clear, structured summary straight into your existing clinical system, books appointments, and completes routine admin. Your team opens a finished item, not a voicemail to transcribe.
- Writes into your triage forms and clinical record
- Books appointments and completes routine admin
- Every summary structured the same, every time
What it changes
The mornings stop being about the phones.
From the first live week, the surge is simply answered — and the work arrives finished, not as a backlog to catch up on.
- 83%
- of patients served end to end Jackie completes the whole task — no human touch required.
- 60%+
- lower cost per handled call Against the fully-loaded cost of reception time.
- 8×
- more capacity at peak Every line answered through the 8am surge, in parallel.
- 0
- calls dropped or queued No hold music, no engaged tone, no patient left waiting.
Clinical safety by design
Jackie knows when to stop
Jackie is an administrator, not a clinician. She never diagnoses, never advises on urgency, and never decides clinical priority. When a call needs a human, she steps aside — fast.
-
Detects safety indicators
Listening for red-flag language and emergencies throughout the conversation.
-
Interrupts and reassures
Stops information-gathering, tells the patient what's happening, and stays calm.
-
Hands to a human
Forwards to reception — and advises calling 999 or attending A&E when it can't wait.
An administrator, not a clinician
- Does not diagnose conditions
- Does not give medical advice
- Does not decide clinical urgency
- Not for emergencies — patients are directed to 999 / A&E
Built for NHS primary care
Governance and security designed for the NHS from day one.
- DTAC
- DSP Toolkit
- Cyber Essentials Plus
- DCB0129 / 0160
- ISO 27001
- UK GDPR
Patient voices
Jackie is built for the people on the other end of the line. Here is what they tell us, in their own words.
“Jackie was so polite and easy to talk to.”
“It saved me waiting in a queue, which reduced my anxiety about the matter I called about.”
“It was fast and nice. Jackie worked out great for me.”
Case study · Park Street Surgery
51 hours of staff time recovered in 8 weeks
“The phones used to define our mornings. Now the team starts the day on the patients in front of them.”
- 81%
- of inbound calls handled by Jackie
- 51 hrs
- reception time recovered
Rollout
Fully live in four weeks
A supervised path from first conversation to full capacity — information governance signed off before a single call is taken.
- Week 1 Days 1–7
Compliance & information governance
DPIA support, DSP Toolkit alignment and your security pack — signed off before a single call.
- Week 2 Days 8–14
Configuration & integration
Jackie is configured to your protocols and wired into your clinical system and triage forms.
- Week 3 Days 15–21
Supervised go-live
Jackie takes live calls with your team and ours watching closely, tuning as we go.
- Week 4 Day 22+
Fully live
Jackie runs your front door at full capacity, with reporting and support in place.
Ready to end the 8am rush?
Book a demo and hear Jackie handle a real GP call — triage, notes, and a clean escalation to your team.