Pricing
You only pay when Jackie finishes the job
Pricing is built on the Effective Call Hour — the time Jackie spends completing real work. No per-seat licences, no charge for calls a patient ends early.
The model
The Effective Call Hour
One simple unit: the time Jackie spends completing real work. Not seats, not minutes a patient never used — only the jobs she finishes for your practice.
£31.25 / hour
The fully-loaded effective call hour — the fully-loaded rate we model spend against. You are billed for the work Jackie completes, measured in effective call hours, and nothing else.
What you pay for
- Triage information collected and written into structured notes
- Appointments booked in your system
- Routine admin tasks completed end to end
- Calls safely escalated for clinical concern
What you never pay for
- Calls a patient asks to forward to a person
- Calls a patient disconnects before completion
- Per-seat or per-user licences
- Hidden onboarding or integration fees
Plans
One platform, two ways to commit
The same Jackie either way — every integration, the full safety model and support included. The 12-month agreement is simply our best value.
Monthly
Rolling, no commitment.
- Pay as you go
- Cancel any time
- Full platform & support
12-month
Best value — our recommended plan.
- ≈ 73% cheaper than an FTE
- Priority onboarding
- Quarterly reviews & reporting
A worked example on a 12-month agreement at £765 a month, against the fully-loaded cost of an equivalent full-time hire. Your own figures depend on call volume and mix — estimate them below.
Savings calculator
Estimate what Jackie recovers
Adjust your call volume and mix to see the reception time Jackie gives back, what she would cost, and the saving against carrying that time on the front desk.
Illustrative estimate, not a quoteYour estimate
Typical handled · 12-monthEstimated saving vs. reception time
£24,160/ year
About £2,013 a month — roughly 43% less than the fully-loaded cost of that reception time.
- Per week
- 36.9hrs
- Per month
- 160hrs
- Per year
- 1,920hrs
Reception time recovered, with about 1,600 calls absorbed each month.
- Jackie · monthly
- £2,667
- Jackie · annual
- £32,000
How this is calculated
Reception time recovered = calls handled end to end × (average call length + 2 min wrap-up), costed at a fully-loaded hourly rate of £17.55 — £13.50 wage plus 30% on-costs.
Front-desk staff spend roughly 60% of a paid hour on calls — the rest is walk-ins, desk admin and time between calls — so covering those recovered hours costs the practice the equivalent rostered time.
Jackie is billed on effective call hours — the conversation time she actually works, with no wrap-up or queue — at £31.25 per hour, and the 12-month agreement applies a 20% reduction.
The saving is the fully-loaded reception cost minus Jackie's spend. Weekly hours are the monthly figure annualised across 52 weeks.
These figures are an illustrative estimate, not a quote — your demo includes a tailored projection.
Questions
Pricing, answered plainly
How does pricing work?
Which clinical systems does Jackie work with?
How long does it take to go live?
See your numbers on a real call
Book a demo and we'll model your call volume against the Effective Call Hour — and play you Jackie handling a live GP call, triage to escalation.