Resources
Briefings for the people who run general practice — on clinical safety, information governance, the changing GP contract, and what AI voice actually does for the front desk. Written plainly, grounded in real deployments.
Featured
The result that started the conversation — an eight-week pilot, measured against the practice's own reception data.
“The phones used to define our mornings. Now the team starts the day on the patients in front of them.”
The library
Read by what matters to your role — the product in practice, the rules that govern it, and the clinical context behind GP demand.
A practical deployment guide for practice managers: call routing, workload changes and what the first week, month and quarter look like.
How recalls and seasonal campaigns compete with inbound capacity — and the structural change AI outbound enables.
A working guide to the four frameworks — DCB0129, DTAC, UK GDPR and the DSP Toolkit — governing AI voice in general practice, with questions for your IG lead.
Same-day urgent access, the call-back prohibition and the funding behind them — read for the front desk.
A point-by-point read of NHS England's position on telephony, clinical safety, business continuity and accessibility.
Why demand and capacity predictably collide at the start of the day, and the intake approaches that ease it.
Book a demo and hear Jackie handle a real GP call — triage, notes, and a clean escalation to your team.
