A point-by-point read of NHS England's position on telephony, clinical safety, business continuity and accessibility.
NHS England has set out its position on AI receptionists, covering telephony, clinical safety, business continuity and accessibility. It is a useful baseline for any practice weighing up the technology.
We read the guidance point by point — what it expects of suppliers and practices on each theme, and how to use it as a checklist when assessing whether an AI voice service is safe to bring into your surgery.
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