The product
Your front door, answered
This is how Jackie works, end to end: she picks up on the first ring, triages in natural conversation, files structured notes straight into your clinical system — and steps aside to a human the moment a call needs one.
The call lifecycle
What happens between “hello” and a finished note
Every call moves through the same three movements, with the same rigour — whether it's the first of the 8am surge or the last of the afternoon.
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She answers, instantly
Every line, every time — including the 8am surge.
Jackie picks up on the first ring and holds a natural, unhurried conversation. No phone tree, no queue, no engaged tone. Callers can ask for a person at any moment and Jackie hands over warmly.
- Answers unlimited calls in parallel
- Natural speech — no rigid menus or keypad codes
- “I'd like to speak to a person” hands over at any point
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She listens, and adapts
Real-time questioning that follows the patient, not a script.
Jackie adapts her questions to what the patient tells her, capturing the detail your triage team actually needs — symptoms, duration, history, the request behind the request — without missing nuance or asking the same thing twice.
- Adaptive questioning, not a fixed decision tree
- Captures structured clinical and administrative detail
- Consistent depth and rigour on every single call
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She files the work, inside your systems
Structured notes land in your triage queue — ready to action.
Jackie writes a clear, structured summary straight into your existing clinical system, books appointments, and completes routine admin. Your team opens a finished item, not a voicemail to transcribe.
- Writes into your triage forms and clinical record
- Books appointments and completes routine admin
- Every summary structured the same, every time
Hear a real call
Three minutes, start to finish.
A genuine recorded call — Jackie answers, listens, captures what the team needs, and files it. No menus, no hold music, no voicemail to transcribe.
What Jackie handles
The everyday admin, handled on the call
The routine requests that fill reception's morning — completed in conversation and filed, not added to a queue for someone to call back.
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Appointment booking with symptom detail
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Routine care (smears, bloods)
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Medical letter requests
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Referral status queries
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Fit note requests
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Patient registration
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Prescription renewals
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Sick note requests
Anything Jackie isn't configured to complete is passed cleanly to your team with the detail already captured — never a dead end for the patient.
Integrations
Jackie writes into the systems you already use
No new clinical record to learn, no parallel inbox. Structured notes and completed admin land inside your existing workflow — ready for your team to action.
Writes structured triage straight into your Accurx queue.
Submits completed requests in the format your team expects.
Routes and records requests within your TPP workflow.
Books appointments and files notes inside the record.
- Patchs
Populates structured forms ready for triage.
- Coming soon
Native SystmOne integration is on the way.
Configured, not generic
Configured to how your practice already works.
Jackie isn't a one-size template you bend your practice around. During onboarding she's configured to your protocols, your forms and your routing — so the work that lands looks exactly like the work your team already does.
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Your protocols
Jackie follows your practice's own triage protocols and signposting rules — the same decisions your team would make, applied consistently on every call.
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Your triage forms
She captures detail in the structure your clinicians already read, populating the exact fields your triage forms and templates expect.
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Your routing
Requests land with the right person — duty doctor, prescribing clerk, secretary or reception — following the routing rules you set, day or session.
Clinical safety by design
Jackie knows when to stop
Jackie is an administrator, not a clinician. She never diagnoses, never advises on urgency, and never decides clinical priority. When a call needs a human, she steps aside — fast.
An administrator, not a clinician
- Does not diagnose conditions
- Does not give medical advice
- Does not decide clinical urgency
- Not for emergencies — patients are directed to 999 / A&E
Ready to end the 8am rush?
Book a demo and hear Jackie handle a real GP call — triage, notes, and a clean escalation to your team.