A working guide to the four frameworks — DCB0129, DTAC, UK GDPR and the DSP Toolkit — governing AI voice in general practice, with questions for your IG lead.
Bringing AI voice into general practice is not a single approval but four overlapping ones: clinical risk management under DCB0129, the NHS Digital Technology Assessment Criteria, UK GDPR, and the Data Security and Protection Toolkit. Each asks a different question, and a credible deployment has to answer all of them.
This briefing walks through what each framework actually requires of an AI receptionist, where the responsibilities sit between supplier and practice, and the specific questions your information governance lead should put to any vendor before a pilot begins.
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