Why demand and capacity predictably collide at the start of the day, and the intake approaches that ease it.
The 8am rush is not a staffing failure; it is arithmetic. Demand arrives in a single surge that no rota can absorb, so even the calmest team spends the morning triaging the phone rather than the patients in front of them.
This piece explains why demand and capacity collide so predictably at the start of the day, and the intake approaches — answering in parallel, completing routine work in full — that ease the collision without removing the human option.
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